How to Contact Halifax

Contact Halifax on their general enquiries telephone number 0345 720 3040 for questions about your current account or to request technical support when logging into your online banking services.


Halifax General Enquiries – 0345 720 3040

Contact Halifax on their UK general enquiries telephone number 0345 720 3040 for assistance with everyday banking transactions such as setting up a regular direct debit payment from your current account. Alternatively, you may wish to use this number to request technical support if you are unable to login to your Halifax online banking to check your balances or make a money transfer to another bank account. For instance, callers can reset their security details if they have forgotten their password or even request a new bank card if it is lost or has been stolen. Existing customers who have moved home may wish to report a change of address or elect to receive their bank statements via email rather than through the post.

You may also wish to use this number to discuss the credit options available to current account holders, whether you would like to take out an overdraft or speak to a Halifax advisor about applying for a mortgage or loans. Alternatively, you can get in touch on the above general enquiries helpline to register a formal complaint if you are unhappy with the conduct of a member of staff in your local Halifax branch or believe that you have been given an unfair bank charge following a late loan repayment or if you have exceeded your overdraft limit due to a change in your terms which you were not aware of.


Information Call Costs and Opening Hours

The Halifax general enquiries helpline runs a 03 contact number that will charge the same per-minute rate for any local call made from a UK mobile or landline telephone. However, callers may be able to get in touch with a customer service advisor for free if using up any inclusive free minutes that have been offered by select service providers as part of a monthly tariff deal. Halifax keeps their call centre open during the hours of 8am-8pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday for new customers however they are available 24 hours a day for existing accountholders.


Halifax Phone Numbers

Halifax Department UK Contact Number Opening Hours
Bank Account General Enquiries 0345 720 3040 New Customers – 8am-8pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday. Existing Customers – 24 hours a day, 7 days a week
Mortgages Helpline 0345 850 3705 8am-8pm Monday to Friday, 9am-4pm Saturday
Credit Card General Enquiries 0345 944 4555 24 hours a day, 7 days a week
Credit Card Application Enquiries 0800 028 3258 8am-10pm Monday to Friday, 8am-7pm Saturday to Sunday
Online Banking Helpdesk 0345 602 0000 24 hours a day, 7 days a week


UK Customer Service Address

If you would like to elevate a complaint regarding the bank’s service or appeal a decision regarding a loan application then you may wish to write the the Halifax customer service team at the following postal address:

PO Box 548,
LS1 1WU,
United Kingdom.