How to Contact ASOS

Call ASOS on their UK customer service telephone number 020 7756 1000 to contact a representative with questions about orders made on the online fashion retailer or to discuss the returns process for a clothing item.

 

About ASOS

ASOS is an online fashion retailer that sells a range of over 850 brands of clothing and accessories in the United Kingdom. For instance, the store’s 80,000 products include womenswear, menswear and an extensive range of jewellery and accessories for each season of the year.

 

ASOS Customer Services – 020 7756 1000

Call ASOS on their UK general enquiries telephone number 020 7756 1000 if you would like to contact a customer service advisor with questions about the fashion retailer’s returns policy. For instance, callers should ask for a refund if they have received a damaged item from the online store or if they would like to exchange an article of clothing for a different size. You should ask a customer service advisor to send a freepost returns label so that you can begin the refund process as soon as possible.

Alternatively, you can phone ASOS to ask an advisor to track your order if you have completed a purchase online but have not been given an estimated delivery time. The customer service representative can also offer over-the-phone technical support if you are having difficulties with your online account. For instance, if you are unable to log into your account then you can reset your security and payment details over the phone.

New customers can ask for a representative to explain the ASOS sizing guide so that they can buy an article of clothing that fits comfortably. You may even wish to enquire when a particular item will be back in stock if it is listed as currently unavailable on the online store.

 

ASOS Complaints – 020 7756 1000

Call ASOS on their UK complaints helpline number 020 7756 1000 to register a formal grievance over the phone. For instance, you can make a complaint if you are missing an item or have been sent the wrong order after making an online purchase. Alternatively, if a piece of clothing or jewellery has arrived too late to be worn as an outfit for a special event then you may wish to complain about the delay in delivery times.

 

Call Costs and Contact Hours

ASOS helpline uses a local rate contact number meaning that all callers will be charged the same standard per-minute rate as any other geographical call that is made from a UK mobile or landline telephone. However, you may be able to contact the ASOS customer service department for free if you are using any inclusive free minutes that are offered by select service provider as part of your monthly tariff deal. The ASOS helpline is available to be contacted during the working week as it operates its helpline during the opening hours of 8am-8pm Monday to Sunday only.

 

Write to the Customer Care Department

If you have been unable to resolve your issue over the phone then you can make a formal written enquiry or letter of complaint when sending your letters to the ASOS UK postal address: ASOS.com, Customer Care, Building 2, Peoplebuilding, Maylands Avenue, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire, HP2 4NW, United Kingdom.