How to Contact National Express

Contact National Express on their UK general enquires telephone number 0871 781 81 81 (13p per minute + network access charge) to discuss the cost of both UK-wide coach journeys or an international route with the company.

About National Express

National Express is a public transport company that operates both domestic bus services in the United Kingdom and international coach travel across Europe. However the company also provides rail services, known for the UK c2c commuter train route while also providing international cross-country passenger and cargo transport. National Express is particularly popular with customers who are looking for a cheap option when taking long-haul journeys through the country.

Bookings and General Enquiries Helpline – 0871 781 81 81

Contact National Express on their bookings and general enquiries helpline number 0871 781 81 81 (£0.13/min + your operator’s access charge) to discuss the cost of a specific coach journey before completing your booking by telephone. For instance the National Express representative can list both the domestic and international destinations that are serviced by the company if you are worried about having to make a change to get to your intended location. Alternatively if you own a coach card then it is advised that you discuss any eligible discounts that the company offer such as a multi-journey concessionary service. Furthermore if you are waiting for a coach or train to arrive then you can contact a National Express representative to ask about any current delays before the service approaches its destination station.

Travelling Advice, Journey Amendments and Sales Support – 0371 781 81 81

Contact National Express on their UK helpline number for journey amendments 0371 781 81 81 if you would like to change the times or dates of a planned trip. For instance customers can alter the travel time of a booked journey if they need to depart later than expected but may be charged an administrative fee to do so. Alternatively you can ask the National Express representative to upgrade your journey to an open return if you require flexible travel. National Express customers who require mobility assistance should ask the company’s customer service advisor whether their chosen route includes a coach with a ramp for wheelchair access.

Call Costs and Contact Hours

The National Express general enquiries helpline runs a 0871 business rate contact number that charges callers a variable rate of up to 13 pence per-minute plus an access charge regardless of whether you are using a UK mobile or telephone number.However the National Express journey amendment helpline uses a local rate 03 number meaning that you any call will cost the same standard per-minute rate as any other geographical UK call. However you may be able to contact the National Express journey amendment team for free if your telephone service provider provides inclusive free minutes as part of your monthly team. Both of the National Express helplines have the same opening hours of 8am-10pm Monday to Sunday but are closed on UK bank holidays.

National Express Contact Numbers – at a glance

National Express Department UK Contact Number Opening Hours
Bookings and General Enquiries 0871 781 81 81 (£0.13/min + your operator’s access charge) 8am-10pm Monday to Sunday
Travelling Advice, Journey Amendments and Sales Support 0371 781 8181 8am-10pm Monday to Sunday
Midland Metro Services 0121 254 7272 8am-10pm Monday to Sunday
c2c Enquiries 0345 744 4422 8am-10pm Monday to Sunday
ALSA services +34 91 327 0540 8am-10pm Monday to Sunday
National Express Switchboard 08450 130 130 (7p/minute plus access charge) 8am-10pm Monday to Sunday

Write to National Express

If you would prefer to avoid the cost of making a business rate number then your can make a formal written enquiry about your coach journey when sending a number to National Rail’s postal address: National Express UK Coach Customer Services, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, United Kingdom.