How to Contact Waterstones

If you want to contact Waterstones then you should call their UK-wide freephone number 0808 118 8787 to place a telephone order for a book from their online store, to find your nearest branch or to ask a customer service advisor how to redeem a purchase from your gift card.


Customer Service Number – 0808 118 8787

You should call Waterstones on their national freephone contact number 0808 118 8787 to ask a customer service advisor how to order books and magazines over the phone. Alternatively, you should use this number to ask for the release date of an upcoming novel from a particular author or when the Booker prize long list is available. Similarly, you can order an out-of-print book to buy from the online store or to pick up from your nearest branch of Waterstones. By this token, callers may wish to ask for the opening times of their nearest store or if their local Waterstones has an on-site café of which they can use their loyalty card. Customers may also be interested in asking the store whether there are ongoing national deals or discounts so that they can purchase a book at a reduced price. Furthermore, you can call the Waterstones customer service contact number to ask how to purchase a gift card, to check your existing balance, or to add more money to your card. However, if your Waterstones gift card is missing then you will not be able to claim a refund on the funds you have accrued so far.


Waterstones Call Costs

Waterstones uses a 0800 freephone contact number meaning that can call the customer service department for free, whether you are using a UK landline or mobile phone. Furthermore, you can phone Waterstones during the typical working week as their UK call centre is open from 9am to 5:30pm Monday to Friday but is closed on weekends and bank holidays.


Write to the Booksellers

If you have a complaint regarding the customer service that you have received in a UK store or if you are dissatisfied with the delivery times for an order made from the Waterstones online store then you should write to their London postal address:

Waterstones Booksellers Ltd.,
203-206 Piccadilly,
W1J 9HD,
United Kingdom.